Generating dunning letters

This activity allows you to generate dunning letters in view of reminding customers in case of delay in payments. Tell me more.

Select the “Generate Dunning Letters” link under the “Credit Management” business component.

The “Generate Dunning Letters” page appears.

Enter the following field:

Dunning Date

The date on which the dunning transaction has to be recorded (Date Format). Mandatory.

Enter the following fields in the “Search Criteria” group box to search for the document.

Customer Code From	The starting codes in the range of customer codes for which the details are to be retrieved (Alphanumeric, 16). The system retrieves the customer codes that are greater than or equal to the code specified here.
	If this field is left blank and “To” field is entered, then the system retrieves the customer code from the first customer code till the code specified in the “To” field.
To	The ending codes in the range of customer codes till which the details are to be retrieved (Alphanumeric, 16). The system retrieves the customer codes that are less than or equal to the code specified here. The code specified must be greater than or equal to the code specified in “Customer Code From” field.
	If this field is left blank and the “Customer Code From” is entered, then the system retrieves the customer code from the code specified in the “Customer Code From” field till the last customer code available.
Billing Point	Use the drop-down list box to select the billing point where the document has been raised.
Overdue Amount From	The starting amount in the range of overdue amount to be received from the customer (Decimal). The system retrieves the documents whose over due amount is greater than the value specified here.
To	The ending amount in the range of overdue amount till which the details are to be retrieved (Decimal). The system retrieves the documents with over due amount less than or equal to the value specified here. The amount specified must be greater than or equal to the amount entered in the “Overdue Amount From” field.
Currency	Use the drop-down list box to select the currency of the document. The system lists the currencies mapped to the login organization unit.
Doc. No. From	The starting number in the range of document numbers for which the details are to be retrieved (Alphanumeric, 18). The system lists all the document numbers that are greater than or similar to the value entered here.
	If this field is left blank and the “To” field is entered, then the system retrieves the documents starting from the first document till the document specified in the “To” field.
To	The ending number in the range of document numbers for which the details are to be retrieved (Alphanumeric, 18). The system lists all the document numbers that are lesser than the value entered here. The number entered here must be greater than the number entered in the “Document No. From” field.
	If this field is left blank and the “Document No. From” entered, then the system retrieves the documents starting from the number specified in the “Document No. From” field till the last voucher.
Doc. Type	Use the drop-down list box to select the document type. The document types available are “Order Based Invoice”, “Direct Invoice”, “Debit Note”, and “Transfer Debit Note”. The system displays “All” by default on launch of the page.
Due Date From	The starting date in the range of due date from which the details are to be retrieved (Date Format). The system retrieves the documents with the due date greater than or equal to the date specified here.
To	The ending date in the range of due date till which the details are to be retrieved (Date Format). The system retrieves the documents with the due date less than or equal to the date specified here. The date specified here must be greater than or equal to the date specified in the “Due Date From” field.
Finance Book	Use the drop-down list box to select the code identifying the finance book to which the entries are to be posted. The system lists the finance book mapped to the login organization unit. The system displays the finance book that has been set as default in the “Set Function Default” activity of this business component.
Overdue Days From	The starting day in the range of overdue days from which the details are to be retrieved (Integer). The system retrieves the document whose over due days are greater than or equal to the days specified here.
To	The ending day in the range of overdue days till which the details are to be retrieved (Integer). The system retrieves the documents whose over due days are less than or equal to the days specified here. The days specified here must be greater than or equal to the days specified in the “Overdue Days From” field.
Dunning Level At least	The minimum dunning level for retrieving the documents (integer). The system retrieves documents that have already been dunned at the level specified here, or higher.
Customer Group Code From	The starting codes in the range of customer group codes from which the details are to be retrieved (Alphanumeric, 16). The system retrieves the customer codes in the customer group codes of type ‘Dunning’ that are greater than or equal to the group code specified here.
	If this field is left blank and “To” field is entered, then the system retrieves the customers from the first customer group code till the group code specified in the “To” field.
To	The ending codes in the range of customer group codes till which the details are to be retrieved (Alphanumeric, 16). The system retrieves the customer codes in the customer group code that are less than or equal to the group code specified here. The code specified must be greater than or equal to the code specified in “Customer Group Code From” field.
	If this field is left blank and the “Customer Group Code From” is entered, then the system retrieves the customer code from the group code specified in the “Customer Group Code From” field till the last customer Group code available.
Sort By	Use the drop-down list box to select the order in which you want to retrieve the results. The options available are “Document Type”, “Customer Code” and “Overdue Days”. The system displays “Overdue Days” by default on launch of the page.

Click the “Search” pushbutton to retrieve the dunning details.

The system displays the following fields in the “Dunning Details” multiline:

Doc. Type	The type of the document.
Doc. No.	The number identifying the document based on which the dunning letter has to be sent to the customer.
Currency	The transaction currency of the document.
Customer Code	The code identifying the customer to whom the dunning letter has to be sent.
Term No.	The number identifying the payment term of the document.
Due Date	The date on which the receivable is due.
Overdue Amount	The amount that is overdue from the customer.
Overdue Days	The number of days the receivables are pending from the customer beyond the due date.
Prev Dunning Level	The level in which the earlier dunning letter was generated.
Dunning Level	The level in which the dunning letter has to be drafted for the customer (Integer). Mandatory
Dunning Charges	The dunning charges to be paid by the customer (Integer).

The system also displays the following fields:

Finance Book	The code identifying the finance book for the document.
Billing Point	The organization unit from where the document has been generated.
Customer Group Code	The code identifying the customer group code.

Enter the following fields below the multiline:

CC	The cost center to which the dunning charges, if any, must be posted (Alphanumeric, 10). Data entry in this field is mandatory if the dunning charges account code has been mapped to a cost center in the “Management Accounting” BPC.
	Help facility available.
Analysis Code	The analysis code to which the dunning charges account is mapped in the "Assign Analysis Code" activity of the "Account Based Budgeting" business component (Alphanumeric, 5).
	Help facility available.
Sub Analysis Code	The sub-analysis code, which is mapped to the analysis code in the "Assign Sub-Analysis Code" activity of the "Account Based Budgeting" business component (Alphanumeric, 5).

Note: The “Analysis / Sub-analysis Code applicability” parameter must be set to “Yes” in the “Company Process Parameter” business component.

The dunning charges account code must be mapped to the cost center.

Click the “Generate” pushbutton to generate dunning letter for the customer

The system raises the debit note for each customer currency combination for the dunning charges entered, if any, and saves debit note number and organization unit against each of the documents.

The system saves the transaction details.