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This page allows you to create a trouble-shooting guide. You can create a trouble-shooting guide. Tell me more.
Select the “Create Trouble Shooting Guide” link under the “Trouble Shooting Guide” business component.
The “Create Trouble Shooting Guide” page appears.
Enter the following fields:
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TSG |
A unique identifier for the trouble-shooting guide (Alphanumeric, 30). Mandatory. This field can be a combination of characters and numbers and should not be left blank. |
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Enter the description of the trouble-shooting guide in the edit box alongside (Alphanumeric, 150). | |
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Zoom facility available | |
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Status |
Use the drop-down list box to set the status of the trouble-shooting guide. The system provides the options: “Active” and “Inactive”. Set the field as “Inactive”, if you wish to disable the trouble-shooting guide from any further reference in other related activities. The system displays “Active” by default. |
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User Def. Text |
Any additional information about the trouble-shooting guide (Alphanumeric, 30). |
Click the “Create” pushbutton to create the trouble-shooting guide.
The system displays the following in the “Record Statistics” group box:
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Created By |
The login ID of the user who created the trouble-shooting guide. |
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Created Date |
The date on which the trouble-shooting guide is created. |
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Last Modified By |
In this activity, this field contains the login ID of the user who created the trouble-shooting guide. |
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Last Modified Date |
In this activity, this field contains the date on which the trouble-shooting guide is created. |
To proceed, carry out the following
Select the “Associate Problem Codes” link from the bottom of the page to associate problem codes with the trouble-shooting guide.
Creating trouble-shooting guide – An overview
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This page allows you to create a trouble-shooting guide. You can create a trouble-shooting guide with a unique code and provide a description and status for it. You can also enter any additional information for the trouble-shooting guide. The system creates the trouble-shooting guide and stores the created date and time along with the name of the currently logged on user.
Inactivate a trouble-shooting guide
Inactivate a trouble-shooting guide
You can inactivate a trouble-shooting guide in this page, thereby preventing it from being accessed in other related activities.
Set the “Status” field as “Inactive” to inactivate the trouble-shooting guide.
