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This activity allows you to retrieve problem codes. You can retrieve standard or non-standard problem codes by carrying out a search based on problem code, its description, the status and the trouble-shooting guide to which it is attached.
Click the lens icon next to the “Problem Code” field in the main page.
The “Help On Problem Codes” page appears.
Enter the following fields in the “Search Criteria” group box:
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Problem Code |
The problem code to be retrieved (Alphanumeric, 30). You can enter the problem code in full or specify it partially. The system retrieves all problem codes that are similar to the value entered here. |
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Desc. |
The description of the problem to be retrieved (Alphanumeric, 150). You can enter the description in full or specify it partially. The system retrieves all problem codes whose descriptions are similar to the description entered here. |
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Status |
Use the drop-down list box to specify the status of the problem code to be retrieved. The system provides the options “Active” or “Inactive”. Leave the field blank to retrieve all problem codes irrespective of the status. The system leaves this field blank by default. |
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Std. Problem |
Use the drop-down list box to retrieve a standard or a non-standard problem. The system provides the options: “Yes” and “No”. Leave the field blank, to retrieve both standard and non-standard problems. The system leaves the field blank, by default. |
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From TSG |
The trouble-shooting guide to which the problem code is attached to (Alphanumeric, 30). You can enter the trouble-shooting guide in full or specify it partially. The system retrieves all problem codes that are attached to trouble-shooting guides that are similar to the value entered here. |
Note: The system retrieves all problem codes if all the fields are left blank.
Click the “Search” pushbutton.
Based on the search criteria entered, the system retrieves the following fields in the “Search Results” multiline:
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Problem Code |
The identifier of the problem code. |
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Desc. |
The description of the problem code. |
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Status |
The status of the problem code, which can be “Active” or “Inactive”. |
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Std. Problem |
Indicates whether the problem is a standard or a non-standard problem. The system displays either “Yes” or “No”. |
Click the box in the “Select” column of the multiline to select the problem code.
Click the “Ok” pushbutton.
