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You can select a request from this page. You can search for a request by providing filter criteria based on the following fields:
the work request and its description
the maintainable object, which can be equipment or location, for which the request has been created
the identifier of the equipment or location
the employee ID of the user who has created the request
the priority that is assigned for the request
the location of the equipment for which the request has been created
the category to which the request belongs
the type of the request
the date on which the request was created
the work order which has been raised from the request
the status of the request
Based on the filter criteria entered, the system retrieves the details of requests belonging to any status in the multiline.
Click the lens icon positioned next to the "From Work Request" field in the main screen.
The “Help – Work Request” page appears.
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Work Request |
The request for which the details are to be retrieved (Alphanumeric, 18). You can enter the request in full or specify it partially. The system displays all the requests that are similar to the request entered here. Leave the field blank to retrieve all requests. |
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Desc. |
The description of the work request to be retrieved (Alphanumeric, 150). You can enter the description in full or specify it partially. The system displays all work requests with similar description. Leave the field blank to retrieve all requests. |
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Reported By |
The employee ID of the user who reported the problem for which the request was raised (Alphanumeric, 10). You can enter the ID in full or specify it partially. The system retrieves all the requests that were raised based on the problem that was reported by the users with similar employee IDs. |
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Request On |
Use the drop-down list box to specify whether you wish to retrieve requests that are created on equipment or on location. The system provides the options: “Equipment” and “Location”. Leave the field blank to retrieve requests that are created either on equipment or on location. |
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Code |
The equipment or location for which you wish to retrieve the requests that are created (Alphanumeric, 30). You can enter the code in full or specify it partially. The system retrieves all requests, created on equipment or location with codes similar to the code entered here. |
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Location |
The location of the equipment for which you wish to retrieve all the requests that have been created (Alphanumeric, 30). You can enter the location in full or specify it partially. The system retrieves all the equipment with similar locations. Leave the field blank to retrieve requests created in all locations. |
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Type |
Use the drop-down list box to select the type of the work request to be retrieved. The system lists all the types that are defined in the “Define WO Types” activity and are in the “Active” status. Leave the field blank to retrieve all requests irrespective of their type. |
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Category |
Use the drop-down list box to specify the category of the request to be retrieved. The system lists all the categories that have been defined in the “Define WO Categories” activity and are in the “Active” status. Leave the field blank to retrieve all requests irrespective of the category to which it belongs. |
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Priority |
Use the drop-down list box to retrieve requests based on their priority. The system fills in all the priorities that have been defined in the “Define Priority“ activity of the “Maintenance Organization” business component. Leave the field blank to retrieve all the requests, irrespective of the priority attached to them. |
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WO No. |
The work order for which you wish to retrieve the requests (Alphanumeric, 18). |
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Status |
Use the drop-don list box to specify the status of the request to be retrieved. The system displays the options “Fresh”, “Forwarded”, “Approved”, “Rejected”, “Closed” and “Canceled”. Leave the field blank to retrieve all the requests irrespective of their status. |
Enter the following fields to carry out a search based on the “Date Range” field:
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From |
The date starting from which you wish to retrieve the requests (Date Format). |
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To |
The date until which you wish to retrieve the requests (Date Format). Leave the field blank to retrieve all requests that are created till the current date. |
Click the “Search” pushbutton to retrieve the search results.
The system displays the following fields in the “Search Results” multiline based on the filter criteria entered:
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Work Request |
The request retrieved by the system. |
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Date |
The date on which the request was created. |
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Time |
The time at which the request was created. |
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Desc. |
The description of the request. |
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Request On |
The maintainable object, for which the request was created, which can be “Equipment” or “Location”. |
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Code |
The equipment or location for which the request was created. |
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Status |
The status of the request, which can be “Fresh”, “Approved”, “Forwarded”, “Rejected”, “Canceled” or “Closed”. |
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Reported By |
The employee ID of the user who reported the problem for which the request was created. |
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Priority |
The level of importance or priority attached to the request. |
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Category |
The category to which the request belongs. |
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Type |
The type of the request. |
Select the box in the “Select” column of the multiline to select the work request.
Click the “Ok” pushbutton.
