Service Level Agreement Report

Service Level Agreement Report – A summary of the activity

This activity generates three types of reports. They are

4List of Service Level Agreements

4SLA Payment Summary

4SLA – Preventive Maintenance Report.

For all the above three reports the report criterion are Agreement No., Effective dates, Renewal dates, Customer, Location, Unit, Currency, Pay term, Payment interval etc..,

List of Service Level Agreements – This report provides a list of service level agreements. The report contains specific details of a SLA’s like No. of Units covered under a SLA, Its effective dates, Renewal date, No. of services done, Next service date and Customer to whom billing is to be done.

SLA Payment Summary – This report provides the payment details of Service Level Agreements. The report contains specific details about Payment history, Pending payment, Pay term and Payment type for a list of SLA’s.

SLA – Preventive Maintenance Report – This report provides the details of the Preventive Maintenance Work Orders generated for Service Level Agreements. The report contains list of PM Work orders against SLA’s details like number of units covered, Total cost, WO status and Completion date.

Select the “Generate Service Level Agreement Report” link under the “Report For Asset Life Cycle Management” business component.

The “Service Level Agreement Report” page appears.

Enter the following in the “Report Criteria” group box:

Agreement No.	The unique number identifying the service level agreement (Alphanumeric, 18)
	Help facility available.
Service Level	The code identifying the service level offered for after sales services (Alphanumeric, 18).
	Help facility available.
Status	Use the drop-down list box to specify the status of the service level. The system provides the options: “All”, “Active” and “Inactive”. The system displays “All” by default on launch of the page.
Service Work Order No.	The number identifying the service work order (Alphanumeric, 18).
	Help facility available.
Location	The location of the equipment for which you must retrieve all the service levels that have been created (Alphanumeric, 30).
	Help facility available.
Unit	The code identifying the unit for which the SLA is created (Alphanumeric, 30).
	Help facility available.
Customer Code	The code identifying the customer (Alphanumeric, 18).
	Help facility available.
Customer Name	The name of the customer (Alphanumeric, 40).
Currency	Use the drop-down list box to select the currency in which the SLA amount has to be paid. A predefined list of currencies is displayed as options. Mandatory.
	Help facility available.
Pay Term	The code identifying the pay terms applicable to the SLA (Alphanumeric, 15).
	Help facility available.
Payment Interval	Use the drop-down list box to select the interval at which the invoice is to be raised. You can select from "Contract Duration", "Half Yearly", "Monthly", "Quarterly", "Yearly" or “Blank”. The system displays “Blank” by default on launch of the page.
Payment Type	Use the drop-down list box to select the type of the payment plan. You can select from “At Fulfilment”, “In Advance”, or “In Arrears”. The system displays blank by default on launch of the page.
Effective From	The date from which the created service level contract is effective (Date Format).
Effective To	The date till which the created service level contract is effective (Date Format).
Renewal Date From	The date from which the service level contract is renewed (Date Format).
Renewal Date To	The date till which the service level contract can be renewed (Date Format).

Enter the following in the “Report Option” group box:

Sort By

Use the drop-down list box to specify the order in which the entries in the report will be sorted. The system provides the options “Agreement No.”, “Customer Code” and “Renewal Date”.

Select the “List of Service Level Agreements” link to generate the list of service level agreements
Select the “SLA Payment Summary” link to generate summary report for payment details of SLA.
Select the “SLA - Preventive Maintenance Report” link to generate preventive maintenance work order report for SLA .