Help On Service Level

This page helps you to search and select a service level number for transferring the details to the field where it is required.

You can search by specifying the code identifying the service level, assigned item or agreement number. You can search by selecting the status of the service level. Based on the search criteria specified, the system retrieves the corresponding details in the multiline. The selected service level code is transferred to the required page when it is confirmed.

Click the lens icon positioned next to the “Service Level” Field.

The “Help On Service Level” page appears.

Enter the following fields in the “Search Criteria” group box to search for the service level code:

From Service Level	The code identifying the service level from which you want to retrieve the list of service levels. (Alphanumeric, 18).
To Service Level	The code identifying the service level until which you want to retrieve the list of service levels (Alphanumeric, 18).
Status	Use the drop-down list box to select the status of the service level. You can select from either “Active” or “InActive”. The system displays “Active” by default of launch of the page.
Service Level Description	The description of the service level (Alphanumeric, 150).
Unit	The description of the unit for which a SLA is raised (Alphanumeric, 150).
Agreement No.	The number identifying the service level agreement raised (Alphanumeric, 18).
Template	The pattern of the service level agreement.
Agreement Type	The service level type. The combo is loaded with the following options “AMC”, “O&M”, “Service”, “Spares" and “Work Contract”. The system displays “All” by default.
Escalation	The escalation for service level. The combo is loaded with the following options “Yes” or “No”.

Click the “Search” pushbutton to retrieve the search results.

The system retrieves and displays the following in the “Search Results” multiline based on the search criteria entered:

Service Level	The code identifying the service level offered for after sales services.
Service Level Description	The description of the service level.
Status	The status of the service level. It can be either “Active” or “InActive”.
Agreement Type	The agreement category of the service level.
Escalation	The service level that has been escalated.
Default Response Time [H]	The default response time at which the after sales service will be provided.
Duration [M]	The duration of the contract.
Base Price	The base price for the created service level.
Currency	The code identifying the currency in which the service level amount has to be paid.
Number Of Visits	The total number of visits for the created service level.

Check the box in the “Select” column of the multiline to select service level.
Click the “OK” pushbutton.