Help On Service Level Agreement

This page helps you to search and select a service level agreement number for transferring the details to the field where it is required.

You can search by specifying the code identifying the SLA number, service level or cost center. You can search by selecting the status of the service level agreement number. You can also specify a range for the contract effective date, renewal date of the contract, the next service visit date or last safety check date. If the code identifying the unit, its description or the serial number of the unit code is known it can also be entered. You can also specify the salesperson code, customer code or address id of the customer. Based on the search criteria specified, the system retrieves the corresponding details in the multiline. The selected SLA number is transferred to the required page when it is confirmed.

Click the lens icon positioned next to the “Service Level Agreement No.” Field.

The “Help On Service Level Agreement” page appears.

Enter the following fields in the “Search Criteria” group box to search for the service level agreement code:

Agreement No.	The number identifying the service level agreement raised (Alphanumeric, 18).
Service Level	The code identifying the service level offered for after sales services (Alphanumeric, 18).
Status	Use the drop-down list box to select the status of the service level agreement (SLA). You can select from either “Active” or “InActive”. The system displays “Active” by default on launch of the page.
Effective From	The starting date in the range of contract effective dates from which the service level agreement details must be retrieved (Date Format).
Effective To	The ending date in the range of contract effective dates till which the service level agreement details must be retrieved (Date Format).
Cost Center	The code identifying the cost center mapped to the salesperson (Alphanumeric, 10).
Renewal Date From	The starting date in the range of contract renewal dates from which the service level agreement details must be retrieved (Date Format).
Renewal Date To	The ending date in the range of contract renewal dates till which the service level agreement details must be retrieved (Date Format).
Sales Person Code	The code identifying the salesperson (Alphanumeric, 6).
Unit	The description of the unit for which a SLA is raised (Alphanumeric, 150).
Serial No.	The number identifying the serial number of the unit (Alphanumeric, 28).
Agreement Type	The service level agreement type. The combo is loaded with the following options “AMC”, “O&M”, “Service”, “Spares" and “Work Contract”. The system displays “All” by default.
Customer Code	The code identifying the customer for whom the SLA is raised (Alphanumeric, 18).
Bill To Id	The code identifying the address id of the customer to whom the bill has to be sent (Alphanumeric, 6).
Escalation	The escalation for service level agreement. The combo is loaded with the following options “Yes” or “No”.

Click the “Search” pushbutton to retrieve the search results.

The system retrieves and displays the following in the “Search Results” multiline based on the search criteria entered:

Agreement No.	The number identifying the service level agreement raised.
Agreement Type	The agreement category of the service level agreement.
Status	The status of the service level agreement (SLA). It can be either “Active” or “InActive”.
Service Level	The code identifying the service level offered for after sales services.
Effective From	The date from which the created service level contract is effective.
Effective to	The date till which the created service level contract is effective.
Max. Contract Duration [M]	The maximum duration of the service level contracts in terms of month.
Renewal Date	The date on which the SLA is to be renewed.
Total Price	The total price of the SLA after all deductions.
Currency	The code identifying the currency in which the service level amount has to be paid.
Number Of Visits Done	The total number of after sales services visits done till date for the SLA.
Last Service Visit	The date on which the last service was carried out.
Next Service Visit	The date on which the next service is scheduled.
Invoiced Upto	The date till which invoice(s) are raised for the SLA depending on the type of payment plan selected by the customer.
Escalation	The service level agreement that has been escalated.

Check the box in the “Select” column of the multiline to select service level agreement.
Click the “OK” pushbutton.