View Service Level

Select the “View Service Level” link under the “Service Level Agreements” business component.

The “View Service Level” page appears.

Service Level	The code identifying the service level offered by the CED process (Alphanumeric, 18).
	Press <Enter> key.
	The system displays an error message if this field is left blank. The system checks for the existence of the entered service level. If not available, then the system displays an error message. The system retrieves and displays the details pertaining to the entered service level in this page.
	Help facility available.

The system displays the following detail:

Duration [M]	The number identifying the duration of the contract.
Status	The status of the service level. IT can be either “Active” or “InActive”.
Default Response Time [h]	The number identifying the default response time at which the service will be provided by CED engineer.
Base Price	The number identifying the base price for the created service level.
Currency	The code identifying the currency in which the service level amount has to be paid.
Number of Visits	The total number of visits for the created service level.
Including Labour	The check box to indicate that the labour hours will not be included while raising an invoice for the customer.
All Spare Parts Included	The check box to indicate that all the spare type items used in the work order should be included.
All Services Included	The check box to indicate that all the service type items used in the work order should be included.

The system displays the following details in the “Default Intervention Period” group box:

The default intervention period for “Monday”:

From	The time from which the service can be provided for the customer.
To	The time till which the service can be provided for the customer.

The default intervention period for “Tuesday”:

From	The time from which the service can be provided for the customer.
To	The time till which the service can be provided for the customer.

The default intervention period for “Wednesday”:

From	The time from which the service can be provided for the customer.
To	The time till which the service can be provided for the customer.

The default intervention period for “Thursday”:

From	The time from which the service can be provided for the customer.
To	The time till which the service can be provided for the customer.

The default intervention period for “Friday”:

From	The time from which the service can be provided for the customer.
To	The time till which the service can be provided for the customer.

The default intervention period for “Saturday”:

From	The time from which the service can be provided for the customer.
To	The time till which the service can be provided for the customer.

The default intervention period for “Sunday”:

From	The time from which the service can be provided for the customer.
To	The time till which the service can be provided for the customer.

The system displays the following details in the “Spares” multiline:

Item Group	The code identifying the item group.
Item	The code identifying the item.
Variant	The code identifying the variant of an item.
Description	The description of the item code.
UOM	The unit of measurement of the item code.
Include / Exclude	To indicate if the spare part entered has to be included or excluded from the replenishment list. It can be either “Include” or “Exclude”.
Unit Rate	The unit rate of each item whose value is retrieved from the service level agreement.
Discount [%]	The number identifying the percentage of discount offered by the CED process.
Remarks	Remarks (if any).

The system displays the following detail in the “Services” multiline:

Item Group	The code identifying the item group.
Item	The code identifying the item.
Variant	The code identifying the variant of an item.
Description	The description of the item code.
UOM	The unit of measurement of the item code.
Include / Exclude	To indicate if the services entered are to be included or excluded in the contract. It can be either “Include” or “Exclude”.
Unit Rate	The unit rate of each item whose value is retrieved from the service level agreement.
Discount [%]	The number identifying the percentage of discount offered by the CED process.
Remarks	Remarks (if any).

The system displays the following detail in the “Std WO Charges” multiline:

Item	The code identifying the item.
Variant	The code identifying the variant of an item.
Description	The description of the item code.
Rate	The rate at which the item are charged.

The system displays the following details at the bottom of the page:

Created By	The login user ID of the person who has created the service level details.
Created Date	The date & Time on which the service level details was created.
Last Modified By	The login user ID of the person who has last modified the service level details.
Last Modified Date	The date & Time on which the service level details was last modified.