View Service Level Agreement

Select the “View Service Level Agreement” link under the “Service Level Agreements” business component.

The “View Service Level Agreement” page appears.

Enter the following field details:

Agreement No.	The number identifying the service level agreement raised (Alphanumeric, 18).
	Press <Enter> key.
	The system checks whether this field is left blank. If left blank then the system displays an error message. If this field is entered, then the system checks for the existence of the entered service level agreement number. If the number exists, then the system retrieves the corresponding details in this page or else an error message is displayed.
	Help facility available.
Agreement Date	The date on which the service level agreement is raised.
Status	The status of the service level agreement (SLA). It can be either “Active” or “InActive”.
Service Level	The code identifying the service level offered by the CED process.
Description	The description of the service level.
Effective From	The date from which the service level contract is effective.
Effective To	The date until which the service level contract is effective.
Max. Contract Duration [M]	The number identifying the maximum duration of the service level contracts in terms of month.
Renewal Info	To indicate if the renewal information for the SLA is to be informed to the customer or not.
Information Period [M]	The number of months before which the renewal information has to be informed to the customer.
Renewal Date	The date on which the SLA is to be renewed.
Auto Renew	To indicate if the renewal of the SLA has to be carried out automatically or not.
PM Schedule Start Date	The start date on which the maintenance is scheduled.
Last Service Visit	The date on which the last service was carried out by the CED Engineer.
Next service Visit	The date on which the next service is scheduled.
Number of Visits Done	The total number of visits by the CED Engineer till date for the SLA.
Bill To Id	The code identifying the address id of the customer to whom the bill has to be sent.
Customer Code	The code identifying the customer for whom the SLA is raised.
Customer Name	The name of the customer for whom the SLA is raised.
Total Units	The total number of units in the multiline is displayed.
Price Per Unit	The price per unit of the service level agreement.
Discount %	The number identifying the percentage of discount offered by the CED process.
Total Price	The total price of the SLA after all deductions.
Currency	The code identifying the currency in which the SLA amount has to be paid.
Monthly Fee	The number identifying the monthly fee incurred.
Sales Person Code	The code identifying the salesperson.
Cost Center	The code identifying the cost center mapped to the salesperson.
Remarks	Remarks (if any).
	Zoom facility available.

The system displays the following details in the “Payment Plan” group box:

Type	The type of the payment plan. It can be “At Fulfillment”, “In Advance”, or “In Arrears”.
Interval	The interval at which the invoice is to be raised. It can be "Contract Duration", "Half Year", "Month", "Quarter" or "Year".
Pay Term	The code identifying the pay terms applicable to the SLA.
Invoice After Visits	The visit number after which the invoice has to be raised.
Finance Book	The billing finance book.
Auto Invoice	To indicate if the invoice can be raised for the SLA automatically.
Invoiced Upto	The date till which invoice(s) are raised for the SLA depending on the type of payment plan selected by the customer.

The following details are displayed in the Unit Information multiline:

Unit Code	The code identifying the unit for which the SLA is created.
Item	The code identifying the service level item.
Variant Code	The code identifying the service level item variant.
Item Variant Description	The description of the service level item variant.
Serial No.	The sequential number of the service level item.
Remarks	Relevant comments or remarks regarding the service level item.

The system displays the following details at the bottom of the page:

Created By	The login user ID of the person who has created the service level agreement.
Created Date	The date & Time on which the service level agreement was created.
Last Modified By	The login user ID of the person who has last modified the service level agreement.
Last Modified Date	The date & Time on which the service level agreement was last modified.