Customer Call – An Overview

Introduction

This component allows you to register customer requests or customer complaints for a  unit or its component. The complaints are processed as service work orders. The system generates a unique service work order identifier. This activity also allows you to view warranty details of the unit’s components. Additionally, there is a provision to capture the operational checklist details for the registered complaints.

Feature Highlights

• Provision to record different types of call - Complaints /Requests

• Provision to raise service work orders based on the complaint

• Provision to view warranty details for the units / components

• Provision to record operational checklist for the complaint / Request

Getting familiar with the activity in this component