View Service Order

This page allows you to view the details of the selected service order number. You can view the details of the customer, the details of the reason for which the service order is put to hold or released. You can also view the service order details that is, details pertaining to servicing of the items.

Select the “View Service Order” link at the top of “Select Service Order” page.

The “View Service Order” page appears.

The system retrieves and displays the following service order details:

Service Order No.	The number identifying the service order. The system ensures that this field should not be left blank and also checks for the existence of the service order number in the system.
Service Order Date	The date on which the service order was created.
Status	The status of the service order. It can be “Open”, “Held”, “Closed” or “Deleted” status.

The system displays the following details in the “Customer Information” group box:

Ship To Customer	The customer to whom the service specified in a sale order is received.
Ship To Name	The name of the customer to whom the service must be provided.
LC No.	The number identifying the Letter of Credit (LC) issued by the bank.
Ref. ID.	A unique reference ID generated by the system for each LC No - Bank code combination.
LC Expiry Date	The date after which the LC becomes invalid for further transactions.
Reason Code	The code identifying the reason for holding or releasing the selected service order.
Reason Desc.	The description of the reason code.

The system displays the following details in the "Project Details” group box:

Created At	The organization unit in which the project is created.
Project Code	A unique code identifying the project for the service order.
Project Description	The description of the project code.

Note: The fields “Project Code”, “Project Description” and “Created At” are displayed when the service order is associated with single project.

The system displays the following field details in the “Item Details” multiline:

Sale Order No.	The number identifying the sale order.
Service Order Line No.	The number identifying the line number corresponding to the service order.
Model / Kit Ref. No.	The reference number identifying the code of the model and its variant or the code of the Kit.
Item Type	The type of item. It will be “Service”.
Item Code	The code identifying the item specified in the sale order.
Schedule Qty.	The quantity that is specified in the sale order.
Balance Qty.	The remaining quantity that is to be serviced from the schedule quantity.
Sale UOM	The unit of measurement of items in the sale order.
Service Completed	The exact number of items that were serviced.
Service Order UOM	The unit of measurement of item specified in service order.
Estimated Units	The estimated units of service required to complete the service of items specified in the sale order.
Actual Units	The actual unit of service done to complete the servicing of items specified in the sale order.
Serviced By	The name of the person who has serviced the items.
Ship To Id.	The address of the location to which the services must be delivered.
Bill To Customer	The code identifying the customer to whom invoices are to be sent.
Ref. Doc. Line No.	The line number identifying the reference document.
Schedule No.	The number identifying the schedule.
Item Variant Desc.	The description of item variant.
Ordering Point	The point identifying the location from where the sale order is raised.
Created At	The organization unit in which the project is created.
Project Code	A unique code identifying the project for the service order.
Project Description	The description of the project code.

Note: The fields “Project Code”, “Project Description” and “Created At” are displayed when the service order is associated with multiple projects.

WBS ID	A unique ID identifying the work break down structure of the project.
Task Code	A unique code identifying the task.
Task Description	The detailed description of the task.

Note: The fields WBS ID, Task Code, Task Description fields are visible when the service order number has reference to a project.

Click the “Print” pushbutton to print the service work order.

The system generates the service order report.

To proceed, carry out the following

Select the “Attach Notes” link at the bottom of the page to view the notes specified related to service order.
Select the "Operational Checklist" link to view the check list recorded for the service order.

The system displays the following:

Created By	The login user ID of the person who has created the service order.
Created Date	The date on which the service order was created.
Last Modified By	The login user ID of the person who has last modified the service order.
Last Modified date	The date on which the service order was last modified.