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The system also allows you to directly enter a trouble-shooting guide. Tell me more.
Select the “Edit Trouble shooting Guide” option link from the “Select Troubleshooting Guide” page. Alternatively, click on the hyperlinked trouble shooting guide from the multiline of the same page.
The “Edit Trouble Shooting Guide” page appears.
If you wish to modify a trouble-shooting guide other than the trouble-shooting guide entered in the main page, enter the following field:
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TSG |
The trouble-shooting guide to be modified (Alphanumeric, 30). |
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Press <Enter>. The description of this trouble-shooting guide is displayed in the edit box alongside. You can modify this field (Alphanumeric, 30). | |
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Zoom facility available |
Enter the following fields:
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Status |
Use the drop-down list box to modify the status of the trouble-shooting guide. The system provides the options: “Active” and “Inactive”. Set the status as “Inactive”, if you wish to disable the trouble-shooting guide from future reference in other activities. |
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User Def. Text |
Any additional information about the trouble-shooting guide (Alphanumeric, 30). |
Click the “Modify” pushbutton to modify the details of the trouble-shooting guide.
To proceed, carry out the following
Select the “Attach Resolutions” link from the bottom of the page to modify the resolutions that are attached to the trouble-shooting guide.
Select the “Associate Problem codes” link from the bottom of the page to modify the problem codes that are attached to the trouble-shooting guide.
The system displays the following fields in the “Record Statistics” group box:
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Created By |
The login ID of the user who has created the trouble-shooting guide. |
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Created Date |
The date on which the trouble-shooting guide was created. |
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Last Modified By |
The login ID of the user who last modified the trouble-shooting guide. |
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Last Modified Date |
The date on which the trouble-shooting guide was last modified. |
Edit Trouble Shooting Guide – An overview
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You can modify the trouble-shooting guide selected in the “Select Troubleshooting Guide” page. The system also allows you to directly enter a trouble-shooting guide in this page and retrieve its details for modification. The details of the trouble-shooting guide such as its description, status and the additional information can be modified. The system modifies the trouble-shooting guide and stores the login ID of the currently logged on user along with the date and time of the modification.
Inactivate a trouble-shooting guide
Inactivate a trouble-shooting guide
You can inactivate a trouble-shooting guide in this page, thereby preventing it from being accessed in other related activities.
Set the “Status” field as “Inactive” to inactivate the trouble-shooting guide.
