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In this page, you can view the details of the trouble-shooting guide selected in the main page. Tell me more.
Select the “View Troubleshooting Guide” link from the “Select Troubleshooting Guide” page. Alternatively, click on the hyperlinked trouble-shooting guide from the multiline of the same page.
The “View Trouble Shooting Guide” page appears.
If you wish to view the details of a trouble-shooting guide other than the trouble-shooting guide entered in the main page, enter the following field:
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TSG |
The trouble-shooting guide to be viewed (Alphanumeric, 30). |
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Press <Enter>. The system displays the description of the trouble-shooting guide alongside. | |
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Zoom facility available | |
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Status |
The status of the trouble-shooting guide, which can be “Active” or “Inactive”. |
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User Def. Text |
The additional information concerning the trouble shooting guide. |
Enter the following field:
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Parent Problem Code |
Use the drop-down list box to select the problem code for which you wish to view the child problem codes. The drop-down list box appears blank when the page is launched for the first time, and all the problem codes defined at the first level in the hierarchy are displayed in the multiline. |
Click the "Next" pushbutton to fill the “Parent Problem Code” drop-down list box with the problem codes that are displayed in the multiline. Also, the system automatically lists the child problem codes of the first problem code in the drop-down list box, in the multiline.
Select any problem code in the “Parent Problem Code” drop-down list box to retrieve its child problem codes.
Click the "Previous" pushbutton to fill the “Parent Problem Code” drop-down list box with the problem codes that are in the previous level. Also, the system automatically lists the child problem codes of the first problem code in the drop-down list box, in the multiline.
The system displays the following field:
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Level Count |
The level at which the problem codes retrieved in the multiline are defined in the problem code hierarchy. |
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The system displays the following fields in the “Problems” multiline: | |
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Problem Code |
The problem code associated with the trouble-shooting guide, at the level indicated in the “Level Count” field. |
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Desc. |
The description of the problem code. |
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The system displays the following in the “Record Statistics” group box: |
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Created By |
The login ID of the user who created the trouble-shooting guide. |
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Created Date |
The date on which the trouble-shooting guide was created. |
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Last Modified By |
The login ID of the user who last modified the trouble-shooting guide. |
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Last Modified Date |
The date on which the trouble-shooting guide was last modified. |
To proceed, carry out the following
Select the “View Resolutions” link from the bottom of the “View Trouble Shooting Guide” page to view the resolutions attached to the problem codes of the trouble-shooting guide.
View Trouble Shooting Guide – An overview
In this page, you can view the details of the trouble-shooting guide selected in the main page. You can also directly enter a trouble-shooting guide, other than the trouble-shooting guide entered in the main page and view its details.
You can also view the various levels of problem codes that are associated with the trouble-shooting guide. The system retrieves details such as the problem code, the level at which the problem code is associated in the hierarchy and the description of the problem code.