Root Cause Analysis

This activity allows you to perform the root cause analysis while reporting the work order. You can specify the detailed description of the problem and record the observations. You can also specify the root cause start date, start time, completion date and completion time in the root cause analysis group box. You can also upload the document associated with the problem.

Select the “Root Cause Analysis” link from the bottom of the page.

The “Root Cause Analysis” page appears.

Note: Clicking this icon available near certain fields takes you to the help page of the respective field.

The system displays the following details in the header.

Status	The status of the work order.
WO No.	A unique number identifying the work order.
Description	The detailed description of the work order.
Work Group	The work group that is responsible for carrying out the work on the work order.
WO On	The maintainable object on which the work order is raised, which can be “Equipment” or “Location”.
Code	The identifier of the equipment or location.
Description	The description of the equipment or location.
WO Type	The type of the work order.
Category	The category to which the work order belongs.
Priority	The priority or level of importance assigned to the work order.

Enter the following details in the multiline.

Problem Code	A unique code identifying the problem.
Problem Description	The detailed description of the problem.
Type	Use the drop-down list box to select the type. The combo is loaded with “Problem” and “Cause”. The system displays “Problem” by default on launch of the page.

Enter the following details in the multiline:

Observations	Indicates the observation details of the problem or the cause.
Remarks	Any remarks pertaining to the observations.
Attach Doc.	The path that identifies the document to be uploaded.

Enter the following details in the “Root Cause Analysis” group box:

Root Cause

A unique code identifying the root cause of the problem.

The system displays the following details in the “Root Cause Analysis” group box.

Root Cause Description	The detailed description of the root cause analysis.
RCA Status	Indicates the root cause analysis status. The status can be “Not Required”, or “Required”, or “Completed”, or “In Progress” or “Open”.

Enter the following details in the “Root Cause Analysis” group box:

RCA Start Date	The date on which the root cause analysis was performed.
RCA Start Time	The time at which the root cause analysis was performed.
Equipment TSG	A unique code identifying the equipment trouble shooting guide.
RCA Completion Date	The date on which the root cause analysis was completed.
RCA Completion Time	The time at which the root cause analysis was completed.
Add To TSG	Select this check box, if you wish to add the new problem to the trouble shooting guide.
RCA Performed By	A unique code identifying the employee performed the root cause analysis.

The system displays the following details in the “Root Cause Analysis” group box.

Name

The name of the employee.

Click the “Save” pushbutton.

The system saves the details.

To proceed, carry out the following

Select the “Attach Notes” link at the bottom of the page to specify notes details.
Select the “Create Problem Code” link at the bottom of the page to create a new problem code.