Specify Additional Details

This activity enables you to specify the slab rate, skill details and the escalation details for the service level agreement. Based on the type of agreement these details can be specified. Escalation is enabled for an agreement, Escalation details need to be captured. If agreement type is ‘O&M’, the skill details have to be specified. If the agreement has invoicing type based on parameter and its billing is based on the slab rates then slab information has to be captured.

Select the “Additional Details” link under the “Maintain Service Level Agreements” activity.

The “Specify Additional Details” page appears.

The system displays the following:

Agreement No	The number identifying the service level agreement.
Agreement Date	The service level agreement date.
Status	The status of the service level agreement.
Customer Code	The number identifying the customer of the service level agreement.
Customer Name	The name of the customer.
Agreement Type	The service level agreement category type.
Effective From	The service level agreement start date.
Effective To	The service level agreement end date.
Max. Contract Duration	The maximum contract duration for the service level agreement.

When the “Escalation” checkbox is checked in the “Maintain Service Level” activity

The system displays the following in the “Escalation Rate Details” group box:

Base Price for First Period

The first period’s base price of the service level agreement. The base price specified at Service level will be displayed here.

Enter the following details in the multiline:

Effective From	The start date of the service level agreement. The first row will be populated with the Effective From date of the SLA. Effective From in the subsequent rows should be equal to Effective To date of earlier row + 1.
Effective To	The end date of the service level agreement.
Escalation Basis	Use the drop-down list box to specify the escalation basis. The options are “Basic” or “Cumulative”. The system displays “Basic” by default on launch of the page.
Escalation %	The escalation percentage.

The system displays the following in the multiline:

Amount

The service level agreement amount for the specified period.

Note: The escalation percentage should always be ‘0’ for the first row. The effective Form date specified in the first row should be the start date of the SLA.

Amount calculation:

1. If escalation basis is "Basic", then amount in that row will be calculated as (Base price + (Base Price * Escalation %)/100)

2. If escalation basis is "Cumulative", then amount for that row will be calculated as (Amount in previous row + (amount of previous row * escalation %)/100)

Click the “Save” pushbutton to save the additional details.

The Effective To date of the last row is updated back as the SLA’s Effective To date

When the “Agreement Type” is selected as “O&M” in the “Maintain Service Level” activity

Enter the following details in the “Time Sheet Rate Details” multiline:

Skill Code	The unique code identifying the skill
Item Code	The unique code identifying the item.
Quantity in Nos	The required quantity.
Deployment Hrs (Per Day)	The number of hours in the day the person will be deployed for the service.
Per Rate	The applicable rate per hour.
Per Rate On	Use the drop-down list box to specify the rate basis for the work. The options are “Daily”, and “Hourly”. The system displays “Daily” by default.
OT Rate (Per Hr)	The overtime rate for per hour.

Click the “Save” pushbutton to save the additional details.

When the “Billing Based On” is selected as “Slab” in the “Maintain Service Level” activity

Enter the following details in the “Slab Rate Details” multiline:

Parameter From

The commencing parameter value for a slab.

Note: ‘Parameter From’ value for the 2nd row should be the next immediate value to previous rows ‘Parameter To’ value.

Parameter To	The ending parameter value for a slab.
Rate Per Parameter	The rate per parameter for the service.

Click the “Save” pushbutton to save the additional details.