Help on Query

This page helps the user to search and select a query number for transferring the details onto the required field.

The user can specify the range of query number, date on which the query was raised, status of the query and a short description of the query. Based on the search criteria specified, the system retrieves the corresponding details in the multiline. The selected query number is transferred to the required page when it is confirmed.

Click the lens icon positioned next to the “ Query No.” field.

The “Help On Query” page appears.

The system displays the following details in the header:

Customer Code	The code identifying the customer.
Customer Name	The name of the customer.
Company Code	The code identifying the company.
Company Name	The name of the company.
Org. Unit	The code identifying the organization unit to which the company belongs.
Org. Name	The name of the organization unit.

Enter the following details in the “Search Criteria” group box:

Query No. From	The starting number in the range of query numbers from which the details are to be retrieved (Alphanumeric, 18). The user can also enter the number in full or specify it partially using the “*” character. The system lists all the query numbers that are greater than or equal to the value entered here.
Query No. To	The ending number in the range of query numbers till which the details are to be retrieved (Alphanumeric, 18). The system lists all the complaint numbers that are lesser than the value entered here. The number entered here must be greater than the number entered in the “Query No. From” field.
Query Date From	The starting date in the range of dates from which the query details must be retrieved (Date Format). The value entered in this field must be less than or equal to the system date.
Query Date To	The ending date in the range of dates till which the query details must be retrieved (Date Format). The value entered in this field must be greater or equal than the value entered in the “Query Date From” field.

Select a relevant option from the drop-down:

Status

Use the drop-down list box to select the status of the query. The options are “Pending” or “Responded”. The system displays blank value by default on launch of the page.

Enter the following details in the “Search Criteria” group box:

Query Short Desc.

A short textual description of the query (Alphanumeric, 20).

Click the “Search” pushbutton to retrieve the search results.

The system retrieves and displays the following in the “Search Results” multiline based on the search criteria specified.

Query No.	A unique code identifying the query number
Query Date	The date on which the query was raised.
Query Short Desc.	A short textual description of the query.
Status	The status of the query.

Check the box in the “Select” column of the multiline to select a query number.
Click the “OK” pushbutton.