Help on Complaint

This page helps the user to search and select a complaint number for transferring the details onto the required field. The user can specify the range of complaint No., complaint date, item details, status of the complaint and the type of reference document. Based on the search criteria specified, the system retrieves the corresponding details in the multiline. The selected Complaint No. is transferred to the required page when it is confirmed.

Click the lens icon positioned next to the “ Complaint No.” field.

The “Help On Complaint” page appears.

The system displays the following details in the header:

Customer Code	The code identifying the customer.
Customer Name	The name of the customer.
Company Code	The code identifying the company.
Company Name	The name of the company.
Org. Unit	The code identifying the organization unit to which the company belongs.
Org. Name	The name of the organization unit.

Enter the following details in the “Search Criteria” group box:

Complaint No. From	The starting number in the range of complaint numbers from which the details are to be retrieved (Alphanumeric, 18). The user can also enter the number in full or specify it partially using the “*” character. The system lists all the complaint numbers that are greater than or equal to the value entered here.
Complaint No. To	The ending number in the range of complaint numbers till which the details are to be retrieved (Alphanumeric, 18). The system lists all the complaint numbers that are lesser than the value entered here. The number entered here must be greater than the number entered in the “Complaint No. From” field.
Complaint Date From	The starting date in the range of dates from which the complaint details must be retrieved (Date Format). The value entered in this field must be less than or equal to the system date.
Complaint Date To	The ending date in the range of dates till which the complaint details must be retrieved (Date Format). The value entered in this field must be greater or equal than the value entered in the “Complaint Date From” field.
Item Code	The code identifying the item (Alphanumeric, 32).
Variant Code	The code identifying the variant of the item (Alphanumeric,8).
Customer Item Code	The code used by the customer to identify the items (Alphanumeric, 32).

Select a relevant option from the drop-down:

Status	Use the drop-down list box to select the status of the complaint. The options are “Fresh”, “Open”, “Authorized”, “Short Closed” or “Cancelled”. The system displays blank value by default on launch of the page.
Ref. Doc. Type	Use the drop-down list box to select the type of reference document. The options are “General”, “Invoice” or “Pack Slip”. The system displays blank value by default on launch of the page.

Click the “Search” pushbutton to retrieve the search results.

The system retrieves and displays the following in the “Search Results” multiline based on the search criteria specified.

Complaint No.	A unique code identifying the complaint number.
Complaint Date	The date on which the complaint was registered.
Customer Item Code	The code used by the customer to identify the items.
Item Code	The code identifying the item.
Variant Code	The code identifying the variant of the item.
Item Variant Desc.	The description of the item variant.
Status	The status of the complaint.
Ref. Doc. Type	The type of reference document.

Check the box in the “Select” column of the multiline to select a Complaint No.
Click the “OK” pushbutton.