View SO - Select Service Order

This page allows you to search and select a service order foe viewing its details. Tell me more.

Select the “View Service Order” link under the “Service Order” business component.

The “Select Service Order” page appears.

Enter the following field detail:

Service Order No.

The number identifying the service order (Alphanumeric, 18).

Select the “View Service Order” link provided along side service order no. to view the selected service order details.
Enter the following field details in the “Search Criteria” group box:

Service Order No. From	The starting number in the range of service order numbers for which the details are to be retrieved (Alphanumeric, 18). You can also enter the number in full or specify it partially using the “*” character. The system lists all the service order numbers that are greater than or equal to the value entered here. If this field is left blank and the “To” field is entered, then the system retrieves the service orders starting from the first order number till the order number specified in the “To” field.
Service Order No. To	The ending number in the range of service order numbers for which the details are to be retrieved (Alphanumeric, 18). The system lists all the service order numbers that are lesser than the value entered here. The number entered here must be greater than the number entered in the “Service Order No. From” field.
Status	Use the drop-down list box to select the status of the service order. You can select from “Open”, “Held”, “All”, “Closed” or “Deleted”. The system displays “Open” as the default value on launch of the page.
Service Order Date From	The starting date in the range of dates from which the service order details must be retrieved (Date Format). The value entered in this field must be less than or equal to the system date.
Service Order Date To	The ending date in the range of dates from which the service order details must be retrieved (Date Format). The value entered in this field must be greater than or equal to the value entered in the “S.O Date From” field.
Ordering OU	The organization unit from which the sale order is raised (Alphanumeric, 16).
Ship To Customer	The customer to whom the service specified in a sale order is received (Alphanumeric, 18).
Ship To Name	The name of the customer to whom the service must be provided (Alphanumeric, 40).
Ship To Id.	The address of the location to which the services must be delivered (Alphanumeric, 18).
Order No. From	The starting number in the range of sale order numbers for which the details are to be retrieved (Alphanumeric, 18). You can also enter the number in full or specify it partially using the “*” character. The system lists all the sale order numbers that are greater than or equal to the value entered here. If this field is left blank and the “To” field is entered, then the system retrieves the sale orders starting from the first order number till the order number specified in the “To” field.
Order No. To	The ending number in the range of sale order numbers for which the details are to be retrieved (Alphanumeric, 18). The system lists all the sale order numbers that are lesser than the value entered here. The number entered here must be greater than the number entered in the “Order No. From” field.
Item Code	The code identifying the item (Alphanumeric, 32).
Customer PO No.	The number identifying the customer purchase order (Alphanumeric, 18).
Project Code	A unique code identifying the project for selecting the service order.

Click the “Search” pushbutton to retrieve the details of the service order.

The system retrieves and displays the following service order details in the “Search Result” multiline:

Service Order No.	The number identifying the service order.
	Data hyperlink.
Service Order Date	The date on which the service order was created.
Status	The status of the service order. It can be “Open”, “Held”, “Closed” or “Deleted”.
Reason Code	The code identifying the reason for holding or releasing the selected service order.
Reason Desc.	The description of the reason code.
Ship To Customer	The customer to whom the service specified in a sale order is received.
Ship To Name	The name of the customer to whom the service must be provided.
Created At	The organization unit in which the project is created.
Project Code	A unique code identifying the project for the service order.
Project Description	The description of the project code.

Note: The values for the fields “Created At”, “Project Code” and “Project Description” are not displayed in the multiline, when the service order is associated with multiple projects.

Check the box in the “Select” column of the multiline to select the service order for viewing its details.

To proceed, carry out the following:

Select the “View Service Order” link at the top of the page to view the selected service order detail.

Select Service Order – An overview

Irrespective of the service order status, the service order details can be viewed. If the service order number is known it can be entered or else you can search by specifying a range for the service order. You can also search by specifying the status of the service order or by specifying a range for the service order date, the organization unit from which the order is raised. You can also specify the shipping details or by specifying a range for the sale order number, the purchase order placed by the customer or by specifying item details. Based on the search criteria specified the system retrieves the service order details in this page. You can select the service order number for which the details are to be viewed.