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This page allows you to maintain the references of the work order.
Select the “References” link at the bottom of the “Maintain Service Work Order” page.
The “References” page appears.
The system retrieves the following from the previous page.
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W O No. |
The service work order identifier is retrieved from the previous page. |
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Description |
The description of the work order. |
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Status |
The status of the work order can be “Fresh”, “In-Progress”, “Scheduled”, “Completed” or “Closed”. |
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Work Group |
The work group that is expected to carry out the corrective action on the Unit. |
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WO Type |
The type of service work order. |
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WO Category |
The category of service work order. |
The system displays the following in the “Customer Complaint Details” multiline from the “Customer Complaint” component in the “Sales and Shipping” business process. Note that the user can also enter addition complaints in the multiline, if required.
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Complaint No. |
The Customer Complaint number of the complaint (Alphanumeric, 18). |
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Complaint Description |
The description of the call. (Alphanumeric, 20). |
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Complaint Date |
The date on which the complaint was attended. (Date Format) |
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Customer Code |
The unique code of the customer. (Alphanumeric, 20). |
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Customer Name |
The name of the customer. (Alphanumeric, 40). |
The system displays the following in the “References” multiline from the “SLA” component in the “Enterprise Asset Management” business process. Note that the user can also enter additional references in the multiline, if required.
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Document Type |
The type of document. (Alphanumeric, 20). |
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Document Number |
The unique number of the document. (Alphanumeric, 20). |
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Document Created Date |
The date on which the document was created. (Date Format). |
Click the “Update” pushbutton.
The system updates the details.
The system displays the following fields in the “Data History” group box:
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Created By |
The login ID of the user who created the work order. |
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Created Date |
The date and time of the creation of the work order. |
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Last Modified By |
The login ID of the user who modified the work order. |
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Last Modified Date |
The date and time when the work order was last modified. |
