Customer Queries
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This activity allows the customer to create queries . The user can specify a detailed description of the query and also view the response given or action taken towards the queries.
Select the “Customer Queries” link under the “Customer Portal” business component.
The “Customer Queries” page appears.
The system displays the following details in the header:
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Customer Code |
The code identifying the customer. |
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Customer Name |
The name of the customer. |
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Company Code |
The code identifying the company. |
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Company Name |
The name of the company. |
Select a relevant option from the drop-down:
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Org. Unit |
Use the drop-down list box to select the organization unit. The system populates the list box with all the OUs that are mapped to the Sales Office Desktop” business component. The system displays the login OU by default on launch of the page. |
The system displays the following details in the header:
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Org. Name |
The name of the organization unit. The system retrieves and displays the OU name from “Organization Setup” business component. |
Enter the following details in the “Query Details” group box:
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Query No. |
A unique code identifying the query number (Alphanumeric, 18). Mandatory. |
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Press<Enter> key. |
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The system check if a query number exists for the customer code, else throws an error message. The system displays the query date and the status of the query. |
The system displays the following details in the “Complaints Details” group box:
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Query Date |
The date on which the query was raised. The system displays the system date by default |
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Status |
The status of the query. |
Enter the following details in the “Query Details” group box:
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Query Short Desc. |
A short textual description of the query (Alphanumeric, 20). Mandatory. |
Enter the following details in the “Query Description” text box:
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A textual description of the raised query. Mandatory. |
Enter the following details in the “Response” text box:
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A textual description of the response given to the customer for the raised query (Alphanumeric, 255 ). |
Click the “Submit Query” pushbutton to save the query details.
The system updates the status of the query to “Pending”.
The system saves all the query details of the customer against the query number.
The system displays the following details in the “Data History” group box:
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Created By |
The login id of the user who created the customer queries. |
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Created Date |
The date on which the customer queries were created. |
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Last Modified By |
The login id of the user who last modified the customer queries. |
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Last Modified Date |
The date on which the customer queries were last modified. |
