Service Level Agreement – An overview

Introduction

Service Level Agreement component facilitates the user to specify Service Level Agreement (SLA) for after sales services. SLA forms the basis for the Preventive Maintenance (PM) work order. SLA is created from SL on any number of Units.

Feature Highlights

• Captures details like response time and the intervention period of the service level based on which the work order due dates are calculated.

• Captures details pertaining to the SL like total number of visits and the scheduled start date for the maintenance of the unit. Based on these two values, the PM work order is created.

• Capturing the spare parts, service and the standard work order charge details for the SL.

• Capturing discount offered and the unit rate of each assigned service or spares level item that are either excluded or included for a particular SL.

• Capturing of SLA agreement details.

• Capturing renewal date for the SLA contract. Based on the renewal date, the new contract date and the effective to date of the contract are calculated.

• Intimating the customer the date of contract renewal well a head of the renewal date.

• Capturing the payment plan details for the SLA.

• Capturing the invoice details based on the type of the payment plan selected.

List of Activities