Report Complaints
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This activity allows the user to record the customer complaints and item specific complaints at any point after delivery. The customer is allowed to make modifications in the registered complaints until the complaint is authorized.
Select the “Report Complaints” link under the “Customer Portal” business component.
The “Report Complaints” page appears.
Note: When this UI is launched from “Dealer Access” activity, then the customer code selected in the multiline in the “Dealer Access” page will be displayed along with customer name, company code and company name.
The system displays the following details in the header:
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Customer Code |
The code identifying the customer. |
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Customer Name |
The name of the customer. |
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Company Code |
The code identifying the company. |
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Company Name |
The name of the company. |
Select a relevant option from the drop-down:
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Org. Unit |
Use the drop-down list box to select the organization unit Mandatory. The system populates the list box with all the OUs that are mapped to the “Customer Complaint” business component. The system displays the login OU by default on launch of the page. |
The system displays the following details in the header:
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Org. Name |
The name of the organization unit. The system retrieves and displays the OU name from “Organization Setup” business component. |
Enter the following details in the “Complaints Details” group box:
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Complaint No. |
A unique code identifying the complaint number (Alphanumeric, 18 ). Mandatory. |
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Press<Enter> key. |
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The system checks if the entered complaint number is mapped to the customer code, else, throw an error message. |
The system displays the following details in the “Complaints Details” group box:
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Complaint Date |
The date on which the complaint was registered. |
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Status |
The status of the complaint. |
Enter the following details in the “Complaints Details” group box:
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Autogeneration of Complaint No. |
Check the box if the complaint number is automatically generated. |
Select a relevant option from the drop-down in the “Complaint Details” group box:
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Ref. Doc. Type |
Use the drop-down list box to select the type of reference document. The options are “General”, “Invoice” or “Packslip”. The system displays “General” by default on launch of the page. |
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Shipping Point |
Use the drop-down list box to select the point to which the items are to be shipped. The system loads the list box with all the OUs where pack slip is installed. |
Enter the following details in the “Complaint Details” group box:
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Pack Slip No. |
The code identifying the pack slip number (Alphanumeric, 25). Mandatory. |
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Press <Enter> key. |
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The system ensures that the pack slip number exists for the customer code and the reference document type is “Pack Slip”. The system retrieves all the item details in the multiline corresponding to the pack slip number. |
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Select a relevant option from the drop-down in the “Complaint Details” group box:
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Invoicing Point |
Use the drop-down list box to select the type of reference document. The options are “General”, “Invoice” or “Packslip”. The system displays “General” by default on launch of the page. |
Enter the following details in the “Complaint Details” group box:
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Invoice No. |
The code identifying the invoice number (Alphanumeric, 25). Mandatory. |
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Press <Enter> key. |
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The system ensures that the invoice number exists for the customer code and the reference document type is “Invoice”. The system retrieves all the item details in the multiline corresponding to the invoice number. |
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Enter the following details in the “Compliant Items” multiline:
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Line No. |
The line number of the item. |
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Customer Item Code |
The code used by the customer to identify the items (Alphanumeric, 32). Mandatory. |
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Item Code |
The code identifying the item (Alphanumeric, 32) Mandatory. |
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Variant Code |
The code identifying the variant of the item (Alphanumeric,8). |
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Item Variant Desc. |
The description of the item variant (Alphanumeric, 255) Mandatory. |
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Complaint Desc. |
A textual description of the complaints (Alphanumeric, 255) Mandatory. |
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Remarks |
Remarks pertaining to the customer, if any (Alphanumeric, 255). |
Select a relevant option in the multiline:
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Complaint Type |
Use the drop-down list box to select the type of complaint. The system populates the list box with values as defined in the "Category" business component. |
Enter the following details in the “Compliant Items” multiline:
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Complaint Desc. |
A textual description of the complaints (Alphanumeric, 255) Mandatory. |
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Remarks |
Remarks pertaining to the customer, if any (Alphanumeric, 255). |
Click the “Update Complaints” pushbutton to save the customer complaints.
The system updates status of the complaint to “Fresh”.
The system ensures that atleast one value is specified for ‘Item Code’ or ‘Customer Item Code’ or ‘Item Variant Description’ if the reference document type is “Packslip” or “Invoice”.
The system saves all the details against the complaint number.
The system displays the following details in the “Data History” group box:
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Created By |
The login id of the user who created the customer complaints. |
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Created Date |
The date on which the customer complaints were created. |
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Last Modified By |
The login id of the user who last modified the customer complaints. |
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Last Modified Date |
The date on which the customer complaints were last modified. |
